We are based in Manchester, UK but we ship worldwide via our dropshipping partner Two Fifteen Limited (www.twofifteen.co.uk). Please allow 5-8 days for delivery within the UK and up to 20 days for delivery outside of the UK. At particularly busy times your products may take slightly longer to arrive but we will always do our best to stick to the above durations.

UK Flat Rate Shipping: £4.00

Rest of the World Flat Rate Shipping: £10.00

EXCHANGES AND REFUNDS

As each Sober Positive item is printed to order we are not able to offer exchanges or refunds unless there is a fault with the item. Should you change your mind and wish to cancel your order prior to it being dispatched, we will issue a full refund, including shipping costs. You must inform us of this within 24 hours of the order being made as after this time the item will have entered production. 

All goods are examined in detail by Two Fifteen prior to dispatch to ensure that they leave their warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately at soberpositive@outlook.com. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

If an order that has been shipped does not arrive with you within the recommended shipping time, please e-mail us at soberpositive@outlook.com with the order number and we will look into this for you. We do have to allow the carrier reasonable time to deliver your order, however after this time has passed we will issue a reprint and dispatch replacements if they are deemed to be lost in transit. Please note we have to be made aware of any orders not received within 28 days of the order being shipped.

FAULTY GOODS

If your goods develop a fault within 28 days of delivery (including goods delivered with a print or manufacturing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. In all queries relating to faulty goods we require customers provide photographic evidence so we can investigate the issue.­ These promises do not apply to faults caused by accident, neglect or misuse.